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Customer Service

Privacy Policy
We know you hate spam; we do too. We will never sell your information to anyone. Ever. However, we may send you occasional updates, reminders, and event invitations. You are welcome to opt out of any of these at any time.

Credit card transactions are processed by www.authorize.net, the Internet's leading merchant payment gateway. Your credit card information is never stored in any form on our servers.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Shipping Policy
To keep our costs low (and thus pass the savings onto you), some of our products will ship directly from the manufacturer, typically arriving in under a week. Occasionally out-of-stock or special-order items will ship directly from Asia and will take 7-15 days depending on their destination. Most products will ship from Cleveland, OH.

We will always attempt to find the best shipping rate available for you. Refer to the zone chart below to find an estimate of the Ground Shipping transit time to your area. This is an estimate only and we we do not guarantee shipping times.

Once you've placed your order, we will send you an order confirmation email letting you know that your order has been received and is being processed. As soon as your order is shipped, we will send you another email confirmation notifying you that your order is on its way, and provide you with the shipping company's tracking number.

Shipping calculations are estimates, may not be 100% accurate, and are not guaranteed at time of checkout. If the actual shipping cost is 15% or more over the estimated cost, we will contact you to confirm the rate. Most orders will be shipped UPS; however, under special circumstances we may use Fedex or USPS.

Shipping Zone Price US$ / lb
USA $2.25


1 lb = 0.45 kilos approx

For shipping to any other location, or for expedited shipping, please email us for a rate. We can ship overnight, second-day and to most other locations in the world.

Most orders received will ship the next or second day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday.
Return Policy
We accept returns or exchange within 7 days of arrival. Returning non-defective item(s) is subject to a 15% restocking fee. We are not responsible for return shipping and handling cost. All shipping charges are non-refundable.

Inspect the package with the driver when you receive it. If in the rare case that packages were damaged during transit, please have the driver make a damage note, then report to us with a photograph of the damage within 3 days of arrival. Please keep damaged items in the original packing box. We will file a damage claim with the carrier and send you new replacement or issue refund after they examine the damaged items and approve the claim.

Any shortage or missing items must be reported within 3 days of order arrival date.

Please use Contact Us form or email us at support@homeasiandecor.com for return and exchange or reporting lost and damaged packages. We will respond to your request and advise you how to process the claim.

Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Home Asian Decor, Copyright © 2011, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Indemnification
You agree to indemnify, defend, and hold harmless Home Asian Decor, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Limitation of Liability
Home Asian Decor shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Home Asian Decor has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Participation Disclaimer
Home Asian Decor does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Home Asian Decor is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Home Asian Decor reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Home Asian Decor in its sole discretion.
Typographical Errors / Inaccuracy Disclaimer
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Home Asian Decor shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Home Asian Decor shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Home Asian Decor shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Home Asian Decor or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Home Asian Decor disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Home Asian Decor does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Home Asian Decor does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Color
Images displayed in digital format can vary in color depending on your computer settings, browser, and other factors. Unavoidably, the colors displayed on your monitor may differ slightly from those of the actual product.
Your account
If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

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